Supporting colleagues in the workplace
Research shows that mental health issues are more common in the dental profession than the general community, and it’s likely that we work with colleagues who might be struggling with their mental health. One thing that we can all do is strive to creating a supportive and mentally healthy workplace in order to support our colleagues. It also helps to support our own mental wellbeing.
How do you know if one of your colleagues is struggling with their wellbeing or experiencing poor mental health? Some of the common signs might be:
Changes in their behaviour or mood
Struggles meeting the usual demands of their job
Signs of self-doubt
Constant absenteeism, or turning up late for work
Looking tired or unkempt
Avoiding others
What can you do to help? The first thing to do is start a conversation with them. It’s not always easy to do, and probably makes you feel uncomfortable too. But it’s much better than ignoring what is going on.
Try and find a quiet time to have a conversation, away from others. Don’t make it a 30 sec chat between patients. Grab a coffee or lunch and make some time to talk.
Talk about the changes that you have noticed, and mention something positive in the observation – ‘I noticed you’ve been turning up late for work a lot lately, you’re usually always very punctual.’
Use open-ended questions (Tell me how you are feeling) – rather than closed-ended questions (Are you feeling OK?) to given them more of an opportunity to open up.
Listen, don’t talk. And don’t interrupt. Allow them to share what they are feeling or experiencing, and reflect back what you have heard to show that you understand.
Many people are reluctant to talk, and that is often linked to stigma or shame, and the psychological safety of the workplace. You might need to give them time to feel comfortable speaking with you. But you also might suggest that they speak to someone else for support – a family member or friend, their GP or a mental health professional. Or one of the many confidential support services that are available:
Dental Practitioner Support 1800 377 700
Beyond Blue 1300 22 4636
Lifeline 13 11 14
Most importantly, check-in with them at a later date, to provide them with ongoing support and so that they know that someone cares.
Helping out our colleagues is important. And knowing that there is someone there looking out for you is also important.